These General Terms and Conditions of Sale govern the distance purchase of handcrafted leather products through the website www.pelletteriaartigiana.com, in accordance with Italian legislation on distance contracts (Legislative Decree 206/2005 "Consumer Code") and e-commerce regulations (Legislative Decree 70/2003).

1. Vendor Details

2. Subject Matter and Handcrafted Products

The contract covers the online sale of handcrafted leather goods, handbags, and accessories. Each product is presented with a descriptive sheet stating its main characteristics and price. Since these items are made through artisanal methods using natural leather, slight color variations or minor grain irregularities are distinctive features of authentic quality and do not constitute a lack of conformity.

3. Purchasing Procedure and Contract Conclusion

Customers can select products, add them to the virtual shopping cart, and complete the checkout process by following the on-screen instructions. Placing an order constitutes a binding offer to purchase. The contract is concluded when the Vendor sends an order confirmation email containing a summary of the purchased items, prices, and shipping address.

4. Prices and Payment Methods

All prices indicated on the website are expressed in Euros (€) and include VAT. Shipping costs are clearly calculated and displayed before order confirmation. Accepted payment methods include:

• Credit/Debit Cards (Visa, Mastercard, American Express).
• Apple Pay and secure digital wallet options.
• PayPal.
• Advance Bank Transfer (the order will be processed upon receipt of funds).

5. Shipping and Delivery

Shipments are dispatched via selected national and international express couriers. Estimated delivery times are provided during checkout and in the order confirmation email. The Vendor is not liable for delivery delays attributable to courier operations or force majeure events.

6. Right of Withdrawal (Returns)

Pursuant to Article 52 of the Italian Consumer Code, consumer customers have the right to withdraw from the purchase contract without stating a reason within 14 (fourteen) days from receipt of the goods. To exercise this right:

• The customer must send a written notice to info@pelletteriaartigiana.com specifying the order number.
• Products must be returned intact, unused, complete with all original tags, protective dustbag, and original packaging.
• Direct return shipping costs are borne by the customer, unless otherwise specified during promotional campaigns.
• Upon verifying the condition of the returned item, the Vendor will refund the amount paid within 14 days using the original payment method.

7. Legal Warranty of Conformity

All products sold are covered by the 24-month legal warranty of conformity provided by Articles 128-135 of the Consumer Code for manufacturing defects not apparent at the time of purchase and not resulting from natural wear, improper use, or inadequate care of the leather.

8. Applicable Law and Jurisdiction

These General Terms and Conditions of Sale are governed by Italian law. For any dispute arising from the interpretation or execution of this contract, if the buyer is a Consumer, the competent court shall be that of their place of residence or domicile; in all other cases, the Court of Florence shall have exclusive jurisdiction.